Returns & Exchanges

At Moshi, we stand behind the quality of our premium electronics and accessories with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the product in its original packaging with all included cables and manuals to ensure a full refund and prevent damage during transit.

3

Ship to Moshi

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the device, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing