Frequently Asked Questions

Everything you need to know about your Moshi experience.

What kind of warranty comes with my electronics?

All Moshi devices include a comprehensive 12-month manufacturer warranty covering any technical defects or hardware malfunctions.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery within the continental United States.

What is your return policy for opened products?

We offer a 30-day return policy. If the original packaging is opened, the item must be in like-new condition with all original accessories included to qualify for a full refund.

Are your products compatible with international voltage standards?

Most of our power adapters and chargers are dual-voltage (110V-240V), but we recommend checking the specific product specifications page before purchasing for international use.

How can I track my shipment?

Once your order is processed, you will receive an automated email containing a tracking number and a link to trace your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.